Upgrade, downgrade, or cancel
Account, plans & billing · Web & iOS · Last updated October 2, 2026
Quick answer
You manage a plan where you bought it: a subscription bought on dawbets.com is changed or canceled in Settings, and one bought in the iPhone app only through Apple. Canceling never cuts you off on the spot — your plan runs to the end of the period you have already paid for, and Settings shows you that exact date.
First: where did you subscribe?
This fork decides everything else on this page. If you paid on dawbets.com, you change your plan in Settings. If you bought it inside the iPhone app, Apple holds that subscription and only Apple can change or cancel it. App Store vs web billing has the full comparison.
| What you want to do | Bought on dawbets.com | Bought in the iPhone app |
|---|---|---|
| Upgrade Pro to Max | Settings, or the pricing page | See All Plans, on the app’s Subscription screen |
| Downgrade Max to Pro | Settings → Downgrade to Pro | See All Plans — Apple owns the switch |
| Cancel | Settings → Cancel subscription | App Store subscriptions, on the app’s Subscription screen |
| Invoices and receipts | Settings → Manage billing | Held by Apple, not by us |
| Refund | No self-serve refund — access runs to the period end. Ask us if something went wrong | Request a refund, on the Subscription screen |
Canceling one does not cancel the other
If you hold both a web and an App Store subscription, each has to be canceled where it was bought — the app’s Subscription screen says so when it can see both.
Upgrade from Free or Pro to a bigger plan
- 1
- 2
Tap the plan’s button
It reads Upgrade to Pro or Upgrade to Max in Settings and Subscribe to Pro or Subscribe to Max on the pricing page; both do the same thing. From Free it opens checkout. On a live web subscription there is no second checkout and no card to re-enter — your subscription changes in place, and the bigger weekly allowance applies as soon as the change is confirmed.
- 3
Expect the invoice now
The difference between the two plans is billed immediately rather than being held over to next month’s bill.
Your billing cadence carries over: an annual Pro subscription becomes annual Max, never monthly Max.
If it says the upgrade is processing
Our payment provider confirms the change a few seconds after you tap. The page waits, and if the confirmation has not landed it says the upgrade is processing rather than pretending it failed. Reload Settings shortly and the new plan is there.
Checkout only ever sells a higher plan. The button for the plan you are already on, or a lower one, is disabled — and if the request reaches the server anyway it is refused, with a message pointing you back to account settings.
Move from Max down to Pro
Downgrade to Pro sits in the My Subscription card in Settings, and only for a Max subscriber on a healthy web subscription. Three things hide it: being on Pro already (nothing sits below Pro but Free, so cancel instead), a cancellation already scheduled, and a failed payment — the last two swap the buttons out for a banner.
Order matters: a downgrade is refused while a cancellation is pending, so reactivate first and the button comes back.
On iOS: For a web-billed Max subscription, the iPhone app’s Subscription screen has Change plan. It opens our payment provider’s plan picker, where you can move between Pro and Max or between monthly and annual billing — and a change there applies right away, with the difference charged or credited on the spot. An App Store subscription changes plan through See All Plans instead.
Cancel a web subscription
- 1
Open Settings
The My Subscription card is near the top of Settings.
- 2
Tap Cancel subscription
A short note from Brent and Jason opens. The message box and the "closest fit" pill are optional, and you can tick to get a personal reply.
- 3
Tap Continue to cancel
That hands you to our payment provider’s own cancellation page. Nothing is canceled until you confirm there.
- 4
Check the date
Settings then reads Canceling on your renewal date, and a confirmation email names the same date.
You keep what you have paid for
Canceling schedules the end of the subscription — it switches nothing off today, and it is not a refund. Your plan works until the date Settings shows, then the account moves to Free on its own.
You may be offered a discount on your next few months to stay. It is a one-time offer on monthly plans only — annual subscribers, and anyone who has already taken it, will not see it.
Changed your mind before the end date? The card shows a Resubscribe banner that opens your billing portal, where you renew the same subscription — no new card. Once the date passes there is nothing to revive, and subscribing again is a fresh purchase.
Invoices, cards, and the billing portal
Manage billing in Settings opens our payment provider’s own portal: past invoices and receipts, the card on file, and renewing a subscription scheduled to cancel.
Your price and the list price
If you subscribed at an earlier, lower price, the My Subscription card in Settings shows Your price beside your plan’s list price today. The billing portal only ever shows the price your subscription is on, so there Max can look cheaper than it lists for. Changing plans — up, down, or between monthly and annual — moves you to that plan’s list price, and the card names each one before you go.
It shows only while a web-billed plan is on your profile with a billing account behind it. If you subscribed in the iPhone app there is none, so the button is simply absent — Apple holds those invoices instead.
The web page cannot see an App Store subscription
If the card reads "You’re on Free." while your badge says Pro or Max, you are billed by Apple and there is nothing to fix here — App Store vs. dawbets.com billing explains that card and points you at the screen that can change the plan.
What you keep after canceling
Nothing is deleted, and nothing closes. Your account, tracked bets, saved sportsbooks and settings stay exactly as they were, and every tool stays open — on the date shown your weekly bet allowance simply drops to Free’s, and grows again if you subscribe later. What each plan holds:
| Plan | Bets a week | Tools |
|---|---|---|
| Free | 100 | Every tool |
| Pro | 1,000 | Every tool |
| Max | Unlimited | Every tool |
A bet counts once a week, however many times you look at it; tracking a bet never counts. Current prices are on the pricing page.
Canceling is not the same as closing your account. If you want the data gone as well, see Delete your account.
Bet responsibly
Sports betting is 21+ and legal only in some states. A subscription is a cost, not an income — never keep one, or a bankroll, you cannot comfortably afford. If betting has stopped being fun, our responsible-gambling resources are here.
Common questions
If I cancel today, do I lose access straight away?
No. Your plan runs to the end of the period you have already paid for. Settings shows the exact date next to your plan, and the same date is repeated in your cancellation email.
How do I upgrade from Pro to Max?
From Settings or the pricing page. There is no second checkout — the change is applied to your existing subscription, the unlimited allowance applies as soon as it is confirmed, and you are invoiced for the difference right away rather than next month.
Why can’t I find the option to switch from Max down to Pro?
It only appears for a Max subscriber on a healthy web subscription. A cancellation already scheduled, or a payment that failed, swaps those buttons out for a banner — clear that first and the option comes back.
I can’t find Manage billing in Settings.
It appears only while a web-billed plan is on your profile. If you subscribed through the App Store there is no web billing account behind it — manage that subscription, and find its receipts, through Apple instead.
Will I get a refund for the rest of the month if I cancel?
Canceling is not a refund — it gives you the rest of the period you already paid for. There is no self-serve refund button, but if a charge looks wrong, email [team@dawbets.com](mailto:team@dawbets.com) and we will look at it. For a purchase made in the iPhone app, refunds are requested through Apple, from the app’s Subscription screen or your Apple account.
Do I keep my tracked bets if I cancel?
Yes. Nothing is deleted when a plan ends, and My Bets stays open on Free. Your bets, stats, saved books and settings all stay put — only the weekly bet allowance changes.
Related help
App Store vs. dawbets.com billing
DawBets bills you through Apple or through the website. How to tell which one you are on, where to cancel it, and how to restore a purchase.
What’s included in Free, Pro, and Max
The three DawBets plans in plain English — the one thing that differs between them, what counts against the weekly allowance, and how your plan is decided.
Payment failed or billing looks wrong
What DawBets does when a card is declined, why you keep access, and how to fix the common billing states without losing your plan.
How to contact DawBets support
Support is team@dawbets.com. What Send Feedback does, when to email instead, and what to include so we can answer on the first reply.
Delete your account
How to delete a DawBets account, what happens to your data and your subscription, and what to do if you change your mind.
Continue reading
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