Emails DawBets sends you

Who the email comes from

Every message we send arrives from DawBets <noreply@mail.dawbets.com>. Adding that address to your contacts is the single most reliable way to keep our email out of spam, and it is the address to search for when something has gone missing.

Hitting Reply on any of them reaches a person: replies go to team@dawbets.com, not to the sending address. You can also write there directly or use Contact support.

Account email

These follow your account's own clock, and each is sent at most once per event.

• ●You're in. Let's find your first edge. — sent once, the first time your account finishes setting itself up after signup.
• ●You've seen …% of this week's bets — at most once a week, when the bets you have seen near your weekly allowance. It shows how many are left and the day the count resets; nothing is blocked when it arrives. Max has no weekly limit, so a Max account never gets it, and a Free account does not get it while it can still earn its one-time extra room: a new account in its first week, or an account from before the weekly allowance that has not earned it yet.
• ●Your annual plan renews soon — about a week before an annual subscription renews, with the renewal date and amount.
• ●You unlocked a bonus! — sent once, the moment a usage bonus is added to your account, with how long it runs. If an alert on your iPhone is what earned it, a push says so too.
• ●Your friend subscribed — when a friend you invited subscribes and your free month is credited, activated, or banked. Sent on the event, once per friend, not on a schedule. See Refer a friend.

Billing email

Billing email is not on a schedule at all — each one is fired by a real event, so it arrives within moments of the thing it describes. Every row but the last comes straight from our payment processor.

Receipts and renewal reminders quote a dollar figure read live from the payment processor when the email is composed — we never store or restate plan prices. Current figures are on the pricing page. If a charge is what failed rather than the email, Payment failed or billing looks wrong is the article to open.

Product email you asked for

• ●Feedback confirmation — sent when you submit written feedback in the app, quoting your message back so you know it landed. Reply to it and you reach the team.
• ●Ideas updates — a confirmation when you post an idea at Ideas & Roadmap, then a note when the team replies to it, when it moves to building, and when it ships. On iOS, a team reply and a ship also arrive as a push notification.

Marketing email is a separate stream with its own opt-out. Unsubscribe from DawBets emails covers what that link does and does not stop.

When scheduled email arrives

Renewal reminders are timed to land around 9am in your account's timezone — the one your device reported when you created the account. If we never learned it, we use US Eastern. Billing and product email ignores this entirely and sends immediately.

If an email never arrived

1. 1

   Search your mail for the sender, not the subject

   Search mail.dawbets.com across all folders, spam and promotions included. Filters catch our mail far more often than it fails to send.

2. 2

   Check the address on your account

   Open Settings — your account email is shown at the top. There is no way to change it in the app; if it is wrong or was never confirmed, email team@dawbets.com.

3. 3

   Give a scheduled email an hour

   The job that sends renewal email runs hourly and retries anything that failed, so a transient problem usually clears itself by the next run.

4. 4

   Still nothing? Tell us

   Write to team@dawbets.com with the email you expected and roughly when. We can see whether it was sent, and whether your provider rejected it.