iPhone app troubleshooting

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Find your symptom, try the fix, then read the section below if that was not enough.

A blank edge

Nothing in the app is hidden by plan: every plan, Free included, is shown the edge, the fair price and a stake on every bet. So a blank where the edge should be means one thing, and it catches experienced users out: no fair price was ever worked out for that quote, so the bet is there for price comparison only. There is nothing to reveal.

What each plan’s weekly allowance is, and what counts against it, is in Plans and what each one includes; DawBets on iPhone has the plan table. Prices are on the pricing page.

A widget is empty, stuck, or showing old odds

Widgets never fetch on their own — they draw a snapshot the app wrote the last time you had it open, so a widget is only ever as current as your last visit. Open DawBets and let the feed load is the fix for almost every widget complaint. If it stays empty after that, check you are still signed in: signing out wipes the snapshots on purpose.

Notifications and the Lock Screen card

A bet alert needs four things at once, and Settings → Alerts → Bet alerts names whichever one is missing:

• ●Room in your weekly bet allowance — each bet an alert carries counts once, when it is sent, and a week that is used up pauses alerts until it resets.
• ●An iOS notification grant. If you declined the prompt, iOS never asks again: fix it in iOS Settings → DawBets → Notifications.
• ●The account-wide Notifications switch, in Settings → Alerts → Notifications.
• ●The Bet alerts switch itself.

Your rules keep saving whichever gate is closed. Settings → Alerts → Notifications → Send test notification proves delivery without waiting for a real edge, on every plan. Turn on notifications on iPhone walks the switches in order; if the test lands but alerts do not, see Not getting bet alerts.

The Daily Slate card has two switches — DawBets’ own Daily Slate toggle under Settings → Alerts → Notifications → Lock Screen, and iOS’s Live Activities switch — and the settings row says which is holding it back. The Daily Slate on your Lock Screen covers when it appears, when it clears, and why it is missing.

Links that open Safari, and “your session expired”

• ●Confirmation emails open the website, not the app. On an iPhone that page offers an Open the app link — use it rather than retyping anything.
• ●A password reset started inside the app comes back to the app. One started on the website stays there.
• ●Shared bet links do open the app, landing on the game the bet belongs to. If the link is old or the lookup fails, you get handed back to the web page.
• ●Referral links always open the website, deliberately — the friend’s offer only exists on that rail. See Refer a friend.

“Your session expired” means this device’s sign-in aged out or was revoked — usually a long gap, a password change, or a sign-out elsewhere. Sign in again and everything returns: bets, stats and presets live on your account, not the phone. See Staying signed in.

Buying, restoring and double billing

Your plan is the higher of what the server says and what the App Store says, so a plan bought on either rail applies on the other. If you already pay through dawbets.com, the app shows Managed on dawbets.com instead of plans — change or cancel it on the website. Subscriptions in the iPhone app has every state the Subscription screen can show and what to do about it.

Working as intended, not broken

Three things people go hunting for on iPhone are not there to find: bet-slip scanning (removed — send a screenshot to Bet Check on the web instead), Refer a friend, and an iPad layout. DawBets on iPhone says where each one lives instead. Closing line value is not on that list: the Beat close tile and each bet’s CLOSE and CLV cells are on My Bets in the app — see Closing line value for why some bets never get scored.

One that only looks missing: a shared bet link does open the app, landing on the game the bet belongs to rather than a standalone bet card. That is the design, not a failed lookup.

Still stuck? Settings → Help & Legal → Email support writes to team@dawbets.com with your app version, build, iOS version and plan attached — enough to triage, nothing identifying your account. Settings → Send feedback needs a signed-in session, so use email when you cannot get in.